A refund will be issued for the full price of any product that is returned to us in accordance with the terms of the returns policy (excluding the original postage charge and excluding the costs of returning a product to us).

All requested refunds are issued back to the original payment method within 10 working days of receiving the parcel.

If you feel we have not acted within the stated timescale in issuing your refund, please email our customer service team on memoriesnmayhem@gmail.com who will assist you further.

Unless the item is deemed faulty and a fault of Memories ‘n’ Mayhem, the cost of postage will be deducted from any refund, even during postage offers.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

• We will not refund or exchange the product.
• We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
• If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

If you have any questions regarding our Returns, Refunds or Exchanges Policies please contact us at – memoriesnmayhem@gmail.com.

Unacceptable Returns

Please note that we CANNOT accept returns or exchanges on underwear, swimwear or drinking accessories due to hygiene reasons.

Please note ANY items returned covered in animal or human hair may NOT be exchanged or refunded.

Please make sure the item that you intend to return is not visibly worn, damaged, marked in any way with pen or grease, make-up, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.

If you return your item(s) beyond the 30-day period or what we deem to be a non-sellable condition, we will hold the item(s) until a minimum of £4.50 returns postage charge is paid to have this dispatched back to you.

Our Customer Service Team will be in touch to advise you of this.